INTERCOASTAL MORTGAGE logo mobile

Loan Servicing

Welcome to the Intercoastal Mortgage, LLC loan servicing information page. First, we thank you for your business, and the trust you have placed in us. We assure you that we will do everything we can to answer your questions and resolve your concerns in a timely manner.

One of the concerns we hear most frequently is “Who do I call when I have questions?” If you have general questions, call us by telephone for immediate assistance. If you have a concern about the accuracy of your loan statement, or need information about the servicing of your loan, you may file a Notice of Error or an Information Request in writing to the appropriate address below. Be sure include your name, contact information and loan number, and a detailed description of the suspected error, or information being requested.

CONSTRUCTION LOAN SERVICING

Call 844-382-9621, or email [email protected]

Correspondence regarding your construction loan may be submitted to us at the following address: Intercoastal Mortgage, LLC ATTN: Construction Loan Servicing 11325 Random Hills Road, Suite 600 Fairfax, VA 22030 Another way to reach us with questions about servicing on your construction loan is to send a message via the contact form on the right-hand side of this web page. If you’d like us to call you, please provide the date, time-of-day and best phone number at which to reach you. For immediate assistance with

INVESTOR LOAN SERVICING

Call 855-678-8861

Our team in Birmingham, Alabama is “at your service”! Tammy Neely ([email protected]) and Monika Banks ([email protected]) can be reached at [email protected], and at the 855- phone number listed above.

Alternately, you may send your concerns/questions to us via mail:

Intercoastal Mortgage, LLC
PO Box 10244
Birmingham, AL 35202

Privacy Policy

What does Intercoastal Mortgage, LLC,
do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notce carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

Social Security number and Account balances
Payment history and Transaction history
Credit history and Credit scores

How?

All financial companies need to share Customers personal information to run their everyday business. In the section below, we list the reasons financial companies can share their Customers personal information; the reason Intercoastal Mortgage, LLC chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.

Does Intercoastal Mortgage, LLC share? Yes
Can you limit this sharing? No

For our marketing purposes — to offer our products and services to you.

Does Intercoastal Mortgage, LLC share? Yes
Can you limit this sharing? Yes

For joint marketing with other financial companies

Does Intercoastal Mortgage, LLC share? No Can you limit this sharing? We don’t share

For our affiliates’ everyday business purposes — information about your transactions and experiences.

Does Intercoastal Mortgage, LLC share? Yes
Can you limit this sharing? No

For our affiliates’ everyday business purposes — information about your creditworthiness.

Does Intercoastal Mortgage, LLC share? Yes
Can you limit this sharing? Yes

For our affiliates to market to you.

Does Intercoastal Mortgage, LLC share? Yes Can you limit this sharing? Yes

For non-affiliates to market to you.

Does Intercoastal Mortgage, LLC share? No Can you limit this sharing? We don’t share

To Limit Our Sharing

Call 703-449-6800 or

Visit us online:ICMTG.com/Opt-out
Please note: In you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Intercoastal Mortgage, LLC

Questions?

Call 571-266-6534 or go to ICMTG.com/Opt-out.

Who We Are

Who is providing this notice?

Intercoastal Mortgage, LLC

What We Do

How does Intercoastal Mortgage, LLC protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also use procedural safeguards that comply with Federal standards to guard your non-public personal information.

How does Intercoastal Mortgage, LLC collect my personal information?

We collect your personal information, for example, when you:

Apply for a loan or
Provide account information or
Provide employment information or
Give us your contact information or
Give us your wage statements

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

sharing for affiliates’ everyday business purposes — information about your creditworthiness affiliates from using your information to market to you
sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

Our affiliates include companies such as Van Metre Companies and ERA Van Metre Properties, Lender Service Provider, LLC, Walker Title, LLC, Walker/Dominion Title L.C

Non-affiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

Intercoastal Mortgage, LLC does not share with non-affiliates so they can market to you

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Intercoastal Mortgage, LLC does not jointly market

Other Important Information

California residents only; we will not disclose or share information about California residents without first providing you with a California Privacy Notice honoring your choice unless such sharing or disclosure is permitted by applicable law.

INTERCOASTAL MORTGAGE popup book mockup

FREE Mortage

Check-Up For Refinance

 Applying for a loan is always a no-cost action

We Only Send You Awesome Stuff =)