Payment Options

Pay Your Construction Loan Online

We’re pleased to announce that we have chosen a new, payment solution to add convenience and flexibility for our customers. In an effort to streamline and expedite our client payment process, we have implemented an electronic payment option that will eliminate any payment delays associated with the processing, signing and delivery of paper checks. Simply click the button below to pay via your computer.


Secure Bill Pay

Other Options

By Phone

If you have billing questions or would like to make multiple payments, you can contact our Construction Loan customer service department at 844.382.9621 between the hours of 9:00 AM and 3:00 PM Eastern.

In Person

If you’re local to the Fairfax area, you can bring payment to our corporate office, located at:

11325 Random Hills Road, Suite 600
Fairfax, VA 22030.

Make a Mortgage Payment Online

We’re pleased to announce that we have chosen a new, payment solution to add convenience and flexibility for our customers. In an effort to streamline and expedite our client payment process, we have implemented an electronic payment option that will eliminate any payment delays associated with the processing, signing and delivery of paper checks. Simply click the button below to pay via your computer.


Secure Bill Pay

Other Options

By Phone

If you have billing questions or would like to make multiple payments, you can contact our Mortgage Loan customer service department at 855.678.8861 between the hours of 9:00 AM and 6:00 PM Eastern

In Person

If you’re local to the Fairfax area, you can bring payment to our corporate office, located at:

11325 Random Hills Road, Suite 600
Fairfax, VA 22030.

Why Are Online Payments A Good Idea?

Signing Up is Easy

There’s no app to download. Simply follow the link above to pay online.

Seamlessly View and Pay

Using our online payment solution, you can view your billing summary, access your full billing details, and select your preferred payment method.

No Mail Delays

Take payments into your own hands. No more mail delays or missed payments that are out of your control.

Frequently Asked Questions

General

What is Speedpay?

 Speedpay is a third-party vendor that provides electronic payment service to ICM customers. The service provided gives customers the freedom and  convenience to pay their bill when and how they want.

When can I use Speedpay?

Speedpay is available 24 hours a day, seven days a week, 365 days  a year. You can make up to 3 payments per 30 day cycle. A Construction Loan payment can be future dated up to 14 days from today’s date. A Mortgage payment can be future dated no earlier than 7 days before the due date.

What are the payment minimums and maximums?

The minimum payment for a Construction loan is $100. The minimum payment for a Mortgage loan is the Total Amount Due. All loans have a maximum payment amount of $15,000.

Do I have to enroll in Speedpay before I use it?

Speedpay does not require enrollment or subscription. Speedpay can be used as needed for one-time payments.

What information do I need to use Speedpay?

You need your ICM loan number and loan property  address zip code. You will be prompted for additional information, credit/debit card billing zip code (if different from your mailing address), etc.

Is my information secure?

ACI and Intercoastal Mortgage use the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

Can I create a profile to use for future logins?

You do have the opportunity to setup a profile for future logins. When prompted to create a password, please make sure the passwords is be between 7 and 40 characters and include at least 1 lowercase letter, 1 uppercase letter, 1 number, 1 special character and no more than 2 repeating characters.

I need help with my password

Passwords must be between 7 and 40 characters and include at least 1 lowercase letter, 1 uppercase letter, 1 number, 1 special character and no more than 2 repeating characters.

What are the benefits of paying a bill online?

Paying online via ACH (debit from bank account) or with an offline Debit Card saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes).

What are the costs for paying online?

There are no signup costs or subscription fees.  

How will I know that my payment has been accepted?

The ACI Speedpay website will provide a confirmation number when the transaction is complete. Please print this confirmation number for future
reference.

When will my payments be posted?

All payments made before 3:00 p.m. ET will be credited as paid the same day and will reflect as paid in the payment portal the following business day. Payments made after 3:00 p.m. ET will be credited as paid on the following business day and reflect as paid in the portal two business days after payment is received.

What type of account(s) can be used to pay my mortgage?

There are 2 ways to pay:

1. ACH (debit from bank account), and
2. Offline debit card – An offline debit card is a card that is typically issued by credit card companies through their participating banks. The cards may be used everywhere credit cards are accepted. Offline debit transactions do not require a PIN. Offline debit cards are backed by a bank account and offline debit card payments are subject to the same Payment Card Industry requirements as credit cards.

*Currently, Zelle is not an option for payment.

What if I need to update my mailing address?

Intercoastal Mortgage, LLC manages the system of record for your mortgage loan information, including your mailing address.  Thus, if you need to change your mailing address:

For Construction Loans, please email ICM, LLC at [email protected] or call our Construction Loan customer service number at 844.382.9621.

For Mortgage Loans, please email ICM, LLC at [email protected] or call our Mortgage Loan customer service number at 855.678.8861.

Getting Help

Who do I contact with questions about a bill?

If you have billing questions or would like to make multiple payments, you can contact us at:

For Construction Loans, please call our Construction Loan customer service department at 844.382.9621 between the hours of 9:00 AM and 3:00 PM Eastern.

For Mortgage Loans, please call our Mortgage Loan customer service department at 855.678.8861 between the hours of 9:00 AM and 6:00 PM Eastern.

What if this website is down or for some reason I am unable to use this site?

Please try back at a later time, or call customer service:

For Construction Loans, please call our Construction Loan customer service department at 844.382.9621 between the hours of 9:00 AM and 3:00 PM Eastern.

For Mortgage Loans, please call our Mortgage Loan customer service department at 855.678.8861 between the hours of 9:00 AM and 6:00 PM Eastern.

I’m having trouble setting up a password.

Passwords must be between 7 and 40 characters and include at least 1 lowercase letter, 1 uppercase letter, 1 number, 1 special character and no more than 2 repeating characters.

Mobile Wallet Billing (MoBill) Details

When you enroll an account in moBill, you’ll be able to receive and pay your monthly bill through your smartphone’s native mobile wallet – Apple Wallet (iPhone) or Google Pay (Android).

Sign up today by clicking on the below appropriate mobile wallet button associated with your smartphone!

Receive and pay a bill with your smartphone mobile wallet app!